FREE Delivery applies to all UK orders Over £30. Which will be sent via Royal Mail or Parcelforce
£2.99 Delivery Charge for all UK orders Under £30
All Orders placed before 12am are normally dispatched that same working day. This applies for all orders, INC next day.
All orders placed after 12am will be dispatched the next working day.
Free Delivery Items dispatched via Royal Mail or Parcelforce will generally arrive with you within 3 – 5 days. Delivery times are however beyond our control.
Orders placed after 12am Friday will be processed the next working day, which will be a Monday (in the exception of a bank holiday in which case this will be a Tuesday)
All Orders placed over a weekend or a bank holiday will be processed and sent the next available working day. This includes all bank holiday Mondays, and Good Friday, Christmas Eve, Christmas Day, Boxing Day, New Years Eve, New Years and Easter Weekend.
Once orders are shipped, and a tracking number sent, please note we cannot change or amend delivery or shipping address.
To be entitled to a full refund or exchange, we must have received the return item in unused condition in the original packaging within 30 days of you taking delivery. If you return your purchase by post or courier after the periods outlined above (with exception of faulty or damaged goods) we reserve the right not to process your return.
When returning goods you must include a copy of your invoice and a covering note explaining the reason for return so that we can deal with your return as efficiently as possible.
It is your responsibility to make sure the item is well packaged and to cover the cost of return to us.
We recommend that you use recorded or special delivery as we cannot be liable for any loss or damage in transit.
To be entitled to a full refund or exchange, we must have received the returned item(s), within 30 days of you taking delivery.
All items RETURNED WITHOUT ORIGINAL INVOICE OR ENCLOSED SUFFICIENT INFORMATION will NOT be processed.
If you return your purchase by post or courier after the periods outlined above (with the exception of faulty or damaged goods) we reserve the right not to offer you a refund in full. This does not affect your statutory rights.
We may instead return your purchase to you. Prior to sending it, you will be charged the delivery fee applicable to the products and your location.
Proof of purchase
No refund or exchange will be given without a receipt, dispatch note or other proof of purchase.
Refunding return postal costs
Please note: We do not offer a returns postage cost refund on any unwanted returns. If you have recieved faulty or incorrect goods please contact us before returning your item.
Taking Care of Our Goods
You will naturally wish to inspect the products you order and try them on for size. However, whilst you are deciding whether to keep your purchases, you do have a statutory duty to take reasonable care of the goods. Therefore, please ensure you do not damage the items (or the packaging where it forms part of the goods, for example, boxed garments and gift items) and, if you wish to return anything, that it reaches us in perfect condition.
Where you have failed to take reasonable care of the goods, whether whilst in your possession or when returning them, we reserve the right to refund you in full less any amount due by way of compensation, to either repair the goods or to cover any loss.
We strive to process all returns within 72 hours of them arriving with us, however during peak times, this can vary slightly.
Faulty or Damaged Goods
Most items are guaranteed against faults for up to 1 year after purchase (This is at the discretion of the manufacturer). This is to cover manufacturing faults and does not cover wear and tear including rips, dents, scratches, paint damage or accidental breakages. The manufacturer needs to agree to repair, replace or credit the faulty item before we can accept your return so please contact us with images and further details before returning your item. Please note this process can take up to 6 – 8 weeks and we reserve the right to refuse return if the goods are not returned in satisfactory condition.
If a return is made on a promotional order (e.g. a multi buy promotional offer) to calculate the refund due we shall reapply the promotion offer to non-returned items and the refund shall be the value of the returned items less any promotional discount to which your revised order is no longer eligible.
Any disputes or complaints you may have should be emailed directly to firstname.lastname@example.org giving as much information as possible including the name the order was placed under, a clear description of the complaint or disputation and contact details. They will be investigated so a solution can be agreed as quickly as possible.
Please note all courier returns made after 3 delivery attempts have been made will incur a £5 restocking fee so please ensure that you are available for your delivery at your chosen address.